Reconnect to the adapter and try playing the video again. If you're having issues playing video and content from an application service such as Netflix, YouTube, or Amazon Instant Video, here's what to try: If you've turned on HDCP with the Microsoft Wireless Display Adapter app, try turning it off.Īpp based video (YouTube, Netflix, Amazon) can't play when connected to the adapter If you have a Microsoft 4K Wireless Display Adapter, here are some other things to try: If you’ve plugged the adapter into the HDMI port at an angle, this can cause issues with the video quality. If you don’t have enough room to plug the adapter into the HDMI port on your second display, use the HDMI extension cable that was included in the box your adapter came in. Common household electronics like these can cause radio frequency interference that may disrupt the connection between your device and the adapter. Move the adapter away from microwave ovens, cordless phones, or baby monitors. For best performance, your device should be within 23 feet (7 m) of your second display. If you notice pixelation in the video or if the audio stutters, try the following: For info on how to connect your device to the adapter, see Use the Microsoft Wireless Display Adapter.Ĭhoose the section that best matches your issue and follow the instructions. Keep your device within 23 feet (7 m) of the second display. Before connecting to the adapter, connect your device to Wi-Fi. The adapter can only connect to one display at a time. For the most stable connection, use a USB charging port that's directly connected to a wall outlet and provides at least 5W (5V/1A) of power. The adapter gets power through this port. Make sure the adapter is plugged into a USB charging port on the second display. To learn how, see Update the Microsoft Wireless Display Adapter. Make sure your adapter is also updated to the latest firmware. In many cases, installing the latest updates for Windows will fix the issue. Having trouble with the Microsoft Wireless Display Adapter Before you begin Having trouble with video or audio playbackĭisplay is not to scale or some parts of the display are missing If you run into issues with your wireless display adapter, here are some troubleshooting steps. We recommend following them in order until your issue is resolved.
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