You should receive your PAC or STAC code within 60 seconds. Texting STAC to 75075, for free, if you don’t want to keep your phone number.Texting PAC to 65075, for free, if you want to keep your phone number.You can request your code by giving us a call on 202, signing in to My O2, or: If you decide to switch to another network, you’ll need to request a PAC code if you want to keep your phone number, or a STAC code (Service Termination Authorisation Code) if you’d like a new number.
Find out more about whether this would affect your contract at Leaving O2. If you’d like to know whether there’d be anything to pay if you switched, or what your credit balance is if you’re on Pay As You Go, you can get an estimate of any charges or credit by calling on 202, signing in to My O2, or texting INFO to 85075.ĭepending on what type of plan you’re on, you may incur early termination charges. How do I check if there’s anything to pay on my account? If you’ve already given O2 your PAC but receive a notification advising this has expired or been used, you’ll need to contact the network you want to leave and request a new one. Your PAC code should have been sent by text, however if you lose your PAC code you can contact your current network provider for it. PAC codes are only valid for 30 days, but if yours expires, don’t worry – you can always request a new one. You’ll also need to be in the UK on the day your number is set to switch over. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday. If we receive your code after 5pm, you’ll switch within two working days. Once you’ve given us your PAC code you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). You can give us your PAC code when you order your new O2 connection or at any time afterwards.Ĭall us on 202, free from your O2 phone, on 03 from any other phone, or visit an O2 store.
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